Ticket Troubles: A cautionary tale of buying Bruno Mars tickets from an online resale marketplace
A woman from South Jersey shared her experience of purchasing Bruno Mars tickets through an online resale marketplace and encountering issues with the tickets. Cynthia Leek spent almost $1,000 on two tickets for the singer's concert at Lincoln Financial Field. Despite receiving confirmation emails, she later found out that the tickets had been canceled. After struggling to get answers from Ticketmaster and GoTickets, she sought help from CBS News Philadelphia's In Your Corner.
Ticketmaster explained that the tickets were canceled due to suspicious activity related to the original purchases. Customers who bought resale tickets were advised to seek refunds through the company where they made the purchase. Leek faced challenges in getting a resolution and even bought replacement tickets directly from Ticketmaster to ensure she could attend the concert.
Upon reaching out to In Your Corner for assistance, Leek received a full refund of $944 from GoTickets. She was relieved to have her money back and attended the concert with the replacement tickets she purchased. Leek emphasized the importance of dealing with reputable companies when buying tickets and recommended consumers to be cautious when using third-party resale marketplaces.
In conclusion, Cynthia Leek's experience highlights the importance of verifying the credibility of ticket sellers and understanding refund policies before making purchases. It is advisable to buy tickets directly from official ticketing partners of events to avoid potential issues with resale tickets.