DOJ Lawsuit Against SeaWorld Operator for Disability Discrimination
The Justice Department has filed a lawsuit against United Parks & Resorts Inc, the operator of SeaWorld, for allegedly discriminating against guests with disabilities. The lawsuit claims that the company enforced a policy in November 2025 that prohibited guests with disabilities from using wheeled walkers with seats at several of its parks. SeaWorld Orlando, Busch Gardens Tampa Bay, and Aquatica Orlando posted the "Wheeled Walker Bans" on their websites, offering alternative options for rent starting at $40 for wheelchairs and $110 for ECVs.
The DOJ alleges that this policy violates the Americans with Disabilities Act, which prohibits discrimination based on disability. The Department notified UPR of its investigation in November 2025, and the parks updated their websites to explain the ban, citing safety concerns and incidents. The lawsuit includes examples of individuals, including an 8-year-old and military veterans, who were affected by the ban and offered inadequate alternatives.
The Department claims that UPR is failing to make reasonable modifications in its policies for individuals with disabilities. The lawsuit requests the judge to require UPR to modify its policies, provide ADA training for employees, and award monetary damages to those affected. UPR has responded, stating that the policy was implemented to address safety incidents and provide accessible options for all guests, believing it is consistent with the ADA requirements.
In conclusion, the lawsuit against United Parks & Resorts Inc highlights the importance of ensuring equal access and accommodation for individuals with disabilities at public accommodations like theme parks. The outcome of this legal action will likely have implications for how companies address accessibility and inclusion for all guests.